Booking
!!! Visits to the exhibition at PLOMM are only possible as part of a booked guided tour. !!! Guided tours and all other programmes are offered at fixed time slots. Since the number of participants is limited, booking in advance via our online booking system is necessary. A limited number of tickets can also be purchased at the museum ticket office.
-
2 exhibitions &
special events
in the programme -
Accompanying person +18
obligatory -
up to 3 years 0 €
from 4 years 5-7 €
Culture pass 1,5 € -
Stopper socks
required
Questions about my visit
What if I'm late or forget an appointment?
Not everything always goes according to plan. If you notice during your arrival that you will probably be late, please contact our reception staff immediately at +352 958370-855. Our guided discovery trips start on time and their duration cannot be shortened. For this reason, we cannot always guarantee that we will be able to reschedule a booking – but we will do our best as soon as we become aware of a delay. Please understand that we cannot refund ticket prices if you do not show up for the booked event.
Do I have to show my online ticket at the ticket office, or can I just give my name?
It is important that you bring your digital booking confirmation to scan or your booking reference number on the day of your visit. If you specified a reduction card when booking, this must be presented together with the ticket at the reception.
Are there lockers on site?
No, we currently have no option for individuals to lock up valuables. You can leave jackets, bags and shoes in our cloakroom area – but you should take valuables with you. For school classes and groups from care and educational institutions, we have lockable cupboards so that valuables can be stored and protected.
Questions about the booking
I am entitled for free or reduced entry (culture pass, etc.). How do I specify this when making my booking?
During a booking via our booking system, all of the reduction cards we accept can be selected and applied to the shopping cart. Please note: If a reduction card is specified when booking, it must also be presented at the checkout along with the ticket. If the card provided is not available, the full entrance fee must be paid
Can I cancel or change a booking?
Changing or canceling a booking is possible up to 48 hours before the start of the booked event by calling the following telephone number: +352 958370-855 or reservation@plomm.lu.
What happens to my personal data after I book online?
The personal data collected will be kept for as long as necessary to process the booking and will only be recorded to the extent necessary for this processing. Access to this data is exclusively reserved for those PLOMM team members who are directly or indirectly involved in the processing of the above-mentioned data. Under no circumstances will your data be passed on to third parties.
I have comments about my booking. Where can I specify this?
If you have any special comments about your group, such as allergies, illnesses or disabilities, please send
us a comment while booking or an email (hello@plomm.lu).