During a booking via our booking system, all of the reduction cards we accept can be selected and applied to the shopping cart. Please note: If a reduction card is specified when booking, it must also be presented at the checkout along with the ticket. If the card provided is not available, the full entrance fee must be paid.

Changing or canceling a booking is possible up to 48 hours before the start of the booked event by calling the following telephone number: +352 958370-855 or reservation@plomm.lu.

The personal data collected will be kept for as long as necessary to process the booking and will only be recorded to the extent necessary for this processing. Access to this data is exclusively reserved for those PLOMM team members who are directly or indirectly involved in the processing of the above-mentioned data. Under no circumstances will your data be passed on to third parties.

If you have any special comments about your group, such as allergies, illnesses or disabilities, please send
us a comment while booking or an email (hello@plomm.lu).

Not everything always goes according to plan. If you notice during your arrival that you will probably be late, please contact our reception staff immediately at +352 958370-855. Our guided discovery trips start on time and their duration cannot be shortened. For this reason, we cannot always guarantee that we will be able to reschedule a booking – but we will do our best as soon as we become aware of a delay. Please understand that we cannot refund ticket prices if you do not show up for the booked event.

No, we currently have no option for individuals to lock up valuables. You can leave jackets, bags and shoes in our cloakroom area – but you should take valuables with you. For school classes and groups from care and educational institutions, we have lockable cupboards so that valuables can be stored and protected.

Our museum café is currently still under construction and food and drinks cannot be sold. However, there are tables and chairs available in the café area so that you can consume food and drinks that you have brought with you.

For people with walking difficulties or people in wheelchairs, there is a parking lot on our campus that can be accessed via Rue de Winseler (address: 19, Rue Charles Lambert).
If you plan to arrive by train, please write us an email to hello@plomm.lu. We will then inform our front desk. On the day of your visit, you can call our reception staff when you arrive at the train station so that someone will come to meet you and help you with the stair lift.
You can reach reception on the following phone number: +352 958370-855
The entrance to the museum itself is barrier-free.

Unfortunately, the Tree of Tales and the temporary exhibition LOVE are not (completely) barrier-free. We are currently working on creating an offer that would allow all children to have a good experience of the exhibitions.

We are currently working on options for groups with special needs. To stay up to date on such and other offers, we recommend subscribing to our newsletter and following us on our social media channels.
Do you have any ideas or requests? Then send us an email to: hello@plomm.lu

Yes. Assistance dogs are allowed.

No, that is not an obstacle. Our employees try to use simple language and supportive gestures as much as possible during the guided tours of discovery. In addition, we work without written language in our exhibition. During the visit, the children have plenty of time to explore and play at the exhibition stations independently – without any language barriers.

Parental assistants, day parents, and mini day-care centers can use the free offer for Crèches and Maisons relais.

If you are not sure which group you belong to, please contact us: hello@plomm.lu

The Children’s Museum PLOMM is specially designed for children of different age groups and offers very different activities! However, we do not recommend that groups from educational institutions visit the expositions with children of different ages or groups of children under the age of 3. To maximise the experience, we also recommend that educational institutions do not take groups of more than 10 children.

That should not be a problem. The guided journeys of discovery in the PLOMM differ greatly from other museum tours. The children are guided through the exhibition with an exciting story and accompanied by educationally trained staff. In addition, they have plenty of time to play (together) and do things that interest them during their visit. There are also opportunities to retreat in the two PLOMM exhibitions. Therefore, the visit duration of 90 minutes should not be too exhausting.

Paint coats in various sizes are available for creative activities at PLOMM. However, items of clothing may not be spared from paint, so the children should still wear clothes that can get dirty.

With its free range of further training courses, specialist support and educational materials, the Kompetenzlabo is aimed at institutions, municipalities and specialists from the (non-)formal sector.
In our training courses, specialists from the non-formal education sector can test and discover participatory methods to shape their professional practice diversely.
As part of specialist support, the Kompetenzlabo supports you in the participatory design of your projects with children. The scope and form of support are defined in a joint introductory meeting. The duration of specialist support is individually adapted to the needs of the children and the facility and can therefore vary greatly over time.
We are continuously developing materials on the topic of child participation in the competence lab.
Please contact the Kompetenzlabo at: kompetenzlabo@plomm.lu.

All of the Kompetenzlabo’s projects deal with the topic of children’s participation and its implementation in various areas. In this way, the participation of children in everyday decisions and the implementation of democratic processes can be addressed during a project.

To stay up to date on our projects, we recommend subscribing to our newsletter and following us on our social media channels.